Service Satisfaction Guarantee

At Same Day Mount, we strive to deliver top-notch service and ensure every customer is satisfied with their installation experience. If you are not satisfied with our service, please contact us within 24 hours of the completed installation. We will work with you to resolve the issue promptly.

Refund Eligibility

Refunds may be issued under the following conditions:

• The service was not performed as described.
• There was a scheduling or service error caused by our team.
• You canceled your appointment at least 24 hours in advance.

Non-Refundable Situations

We do not offer refunds in the following cases:

• Same-day cancellations or no-shows.
• Customer-provided equipment that is defective or incompatible.
• Incomplete information was provided at the time of booking resulting in failed service delivery.
• Services already rendered and completed to standard.

Rescheduling Instead of Refunds

In certain situations, we may offer to reschedule your appointment at no extra cost instead of issuing a refund. This applies when service cannot be completed due to minor or fixable issues.

How to Request a Refund

To request a refund, please contact us within 24 hours of your scheduled service with your:

• Name
• Service address
• Order confirmation number
• Reason for the refund request

📧 Email: info@samedaymount.live